Peeved about FLEEBAY

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rue_d_etropal
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Peeved about FLEEBAY

Postby rue_d_etropal » Sat Apr 13, 2013 7:10 pm

As many know I have sold a fair few bits on eBay over the years, so they have done quite well from me.
When I buy , I take the cost of postage into account, and even if its seems a bit high, I accept what is on the listing, as one would for any online shop.
So when I find many months later that someone has left a low score on p/p but not contacted me I am extremely peeved, especially as it seems to have stopped me taking advantage of eBay free listings this weekend.
I would hope anyone here thinks before committing to feedback of ratings when they buy something on eBay. I have checked through my feedback and there are no adverse comments, but it looks like it was someone who bought 3 items last April . Suspect they did no know what effect ratings feedback has, I certainly did not, and will be careful myself
Personally I would like to see p/p being taken off the ratings when it is specified in b/w on the listing so if you don't want to pay that much don't bid.
Trouble is I know eBay would like to force everyone to have p/p included in purchase price so they can take even more .
eBay provides a valuable service but they are getting greedy. It has been obvious business is down with introduction of free listings weekends. If they carry on like this they will kill the golden goose.

For anyone interested I was trying to sell some G gauge wagons, namely - LGB G GAUGE 40190 PAIR ORE WAGONS
, BACHMANN G GAUGE WOOD HIGH SIDE TIP WAGON x3
and some SM32 flat wagons I made on cheap wagon chassis, seven in total.
Simon Dawson
(Simon D.),
Narrow gauge Francophile interested in 1m, 60cm,50cm , 40cm and smaller gauges . Build in scales from 1/6th to 1/24th. Also 1/32nd and 1/35th using 16.5mm track to represent 50cm and 60cm gauges.
http://www.rue-d-etropal.com

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Postby Cross Kitter » Tue Apr 16, 2013 10:38 pm

I have sadly had a few non-payers on eBay.

I know that whe it first started it was very much skewed towards the sellers but I think it has now gone too far the other way. For instance although it states when you buy something that it is a binding contract they don't penalise a non-payer at all.

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Postby Wenhaston » Wed Apr 17, 2013 7:43 am

Cross Kitter wrote:I have sadly had a few non-payers on eBay.

I know that whe it first started it was very much skewed towards the sellers but I think it has now gone too far the other way.


Whilst I agree with you on the whiole, on the other hand, eBay for some time has not allowed sellers to leave negative feedback about buyers! This really ticks me off because on those occasions I have sold surplus models, books etc I have had some bad experiences where I felt other sellers needed to be warned.

The bottom line is the eBay just wants the money and doesn't care where it comes from. Hence forcing UK sellers to have PayPal as one of the payment options!

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Postby Cross Kitter » Wed Apr 17, 2013 5:35 pm

Hi Ken,

I agree with you. There is the ridiculous situation that someone can 'buy' something and then not pay and still leave negative feedback to the seller and as you say the seller can't do anything about it :evil:

Also if the buyer complains to eBay/PayPal and they find in their favour PayPal just take the sellers money and give it to the buyer :twisted:

Luckily I have had mostly good experiences on eBay. I use "bomb proof" packaging - a quote from one of my buyers. :lol:

Simon
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Postby John New » Wed Apr 17, 2013 10:03 pm

Rarely used eBay and these days never even look on it due to several unsatisfactory experiences and only one successful. Too late to put the genie back in the bottle unless more people simply stop using it as I have.
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Postby JeffSaxton » Wed Apr 17, 2013 10:46 pm

I stopped selling on eBay in 2005 for the above reasons, among others. I still buy there regularly though, and occasionally find some really great bargains.
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Postby KEG » Thu Apr 18, 2013 6:59 am

I tend towards Positive Thinking, so I am quite happy selling & buying with Ebay since 1999. Turned over many thounsand Deutmarks and Euro, plus some Dollars and Pounds.

There were a few developments there meant as improvements, but you do not really have to use them. I never give feedbacks, unless somebody asks for. Waste of time.

Of course you meet complicated charakters or even idiots here and then, but that was only maybe 0,5 % in my case.

I think, Ebay is a good and comfortble place, to get rid of unwanted stuff or surplus material. For most goods there are people wanting it, so you can get a fair price. In some cases more than I paid for it. Most of the time, I ask for a minimum price. even if goods go away for little money, I know, there are at least two sides happy. Customer because he has the impression he made a bargain and of course me, because I got rid of the stuff.

Even PayPal makes sense for me. I gave up using a visa Card for international purchases. On the other hand, if I get my money a few seconds after the bids are over, I can start packing straight away. The alternative is going over to the bank to check.

In many cases, when I had the impression to know the customers interest, I offered them some more items privately. Worked most of the time.
It works even better, if people come around personally, to pick up their purchases. I always have some extra offers on the table.

So Ebay might be a strange place, but it depends on you, how to use it.


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Postby rue_d_etropal » Thu Apr 18, 2013 8:21 am

I don't leave feedback until I have had confirmation parcel has been received, but it is the other part of feedback I was p'ed off with as it stopped me listing some stuff last week on eBay for free. Luckily Barry came to rescue and bought some of the items directly so ultimately eBay lost. I think eBay introduced the free listings weekends because they were getting too many 99pence items, which not only lost them listing money, but often resulted in lower selling prices. This again did not help financially, but also lowered the image of eBay, and did not look good on their yearly accounts and reports. The free weekends , mean less risk for sellers, but increase items being sold.
I checked through my feed back, and could find no non-positive comments. You can't find out who left the other part of feedback, otherwise I would have contacted them at the time. Ebay say it is better to resolve a problem before leaving feedback, but have nothing in system to really sort out problems. I did see something that looks like a link to where you can complain about bad buyers, but not too sure how good it is. Simp0le bringing back the ability to rate how good or bad buyers are, similar to what can be done for sellers would be a start.
Unfortunatelyt the whole system is slanted towards the buyer/customer, not just on Ebay but in all retail operations. when I buy a model in a real shop, I would not expect to be allowed to change my mind the next day and get my money back. I suspect this is one of the issues helping to destroy small shops and businesses.
Simon Dawson
(Simon D.),
Narrow gauge Francophile interested in 1m, 60cm,50cm , 40cm and smaller gauges . Build in scales from 1/6th to 1/24th. Also 1/32nd and 1/35th using 16.5mm track to represent 50cm and 60cm gauges.
http://www.rue-d-etropal.com

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Postby KEG » Thu Apr 18, 2013 9:26 am

Unfortunatelyt the whole system is slanted towards the buyer/customer, not just on Ebay but in all retail operations


What is wrong with it? I don´t mind, if the seller / dealer has the responsibility for the goods he is selling.

A happy and satisfied customer comes back. No reason to waste time with the occasional nit-picker or idiot.
In my business (Performing Arts) I have no problem with refusing to sell my work to customers I don t like.
And of course, I don´t hesitate to send the bone-breaker brigade, if they don´t pay.

Regarding Ebay: They got some rules. Read the instructions and decide if you want to use their service or not.

Have Fun

Juergen

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Postby SOUTHPASS » Thu Apr 18, 2013 10:25 pm

G,day....I have a eBay score of over 700, at this time there has been one dud deal and it cost me just under $4.00. Like all shopping you have to do a bit of research and know the value of what you are buying. The most expensive item I have bought this way was $3500. I did not do this without studying the sellers record which was quiet substantial, would not buy from someone who only has a score of a couple of sales unless it is a low priced item. As it is a 4 hour round trip to a hobby shop from here, I have not been to one for at least 5 years.
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Contains images that anoraks may find disturbing.
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Yes I know it's all old and rusty, but I just model things as I see them......
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Postby rue_d_etropal » Fri Apr 19, 2013 4:59 pm

I have a ratings score much higher, yet a part of the feedback system can stop me doing something.
I have nothing against customer rights, as long as the customers behave properly. Unfortunately some are getting greedy and are throwing their weight around without thinking about the effect on the retailer. The big stores can take the losses, the small shop can not, and as a hobby, many of us would like to deal with small shops. It not just the business side, but also the feedback that the customer can give the retailer, who in turn feeds back to the manufacturer. A small shop also dispenses advice for free, which is not available in the big stores, leaving enthusiasts even more dependent on forums such as this.
Simon Dawson
(Simon D.),
Narrow gauge Francophile interested in 1m, 60cm,50cm , 40cm and smaller gauges . Build in scales from 1/6th to 1/24th. Also 1/32nd and 1/35th using 16.5mm track to represent 50cm and 60cm gauges.
http://www.rue-d-etropal.com

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Postby KEG » Fri Apr 19, 2013 5:51 pm

leaving enthusiasts even more dependent on forums such as this.


That is what these forums are good for, as long as individual opinions are not yelled down or even get censored. More and more users leave forums, if they don´t agree with the politics. Even the Gnatterbox became kind of slow the past some months.

But what are you trying to express? You don´t like Ebay?. So simply don´t use it. There are plenty of other possibillities to earn or loose your money.

Smaller shops? Most of them don´t give up because of lack of customers, but because of the greed of their Landlords or the larger manufacturers , who try to tell them what to do or not.

Have Fun

Juergen

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Postby demaine22 » Mon Apr 22, 2013 2:03 pm

Something I learn't recently was quite interesting.

Online retail currently stands for around roughly 10-11% of all retail: an estimated turnover of £30 billion or so a year. Amazon, had a turnover last year of $13 billion(ish) but finished the year with a net profit of -$247 million...so although the online retailers are able and willing to cut right back - they're only hurting themselves and their inverstors at the moment.

At the moment small shops with internet sales windows are the ones who benefit the most. The website acts as a show room, and the shop becomes more of a pick-up-point similar to the Argos or Tesco direct model. Quite interesting stuff. Oh and Tesco had a turnover in the UK alone of £40 billion last year....but then they are EVERYWHERE

As for ebay, it's no my cup of tea - I've made nothing on there significant but it has helped me get rid of stuff all the same - it's just the fees that kill me on there.
Playing around and modelling:
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Postby rue_d_etropal » Mon Apr 22, 2013 3:21 pm

Having worked on other side of the counter trying to keep one model railway shop going, and also involved in setting up another local retail business, I have learnt a lot over past few years.
I don't think manufacturers have helped. One well known British brand brought distribution inhouse, making it more difficult to order some items.
Main thing that small specialised shops offer is lots of good advice(just like this forum).
City centres and shopping centres might be overpriced, but it is a buyers/renters market at the moment in my town, so if you ant to open a shop you have far more control over what you need to pay for rent.
One mistake many new shops have made is having premises too big. My memories of model shops 30 years ago was small shops packed to the roof.
This business model would still work. It reduces the amount of stock you need to buy, and if makes you look better to the customer. Nothing worse than empty shelves.
As for eBay, when I started using it it was a lot fairer to those selling, but it has gradually swung in favour of the customer, and some bad customers are taking advantage. Look at the number of people saying they won't send to certain countries. Its not just eBay though.
My original comment referred to postage costs. I state what I want, so if someone is not prepared to pay that amount they should not bid. If they actually ask to see if postage can be reduced for multiple items, then I normally try and help.
When I am buying I take postage into account, and if its still a good deal, then I accept cost of postage. I have noticed that some of the postage costs quoted from USA, Australia and indeed Germany have been extremely high, making me think they would prefer not to post abroad.
Simon Dawson
(Simon D.),
Narrow gauge Francophile interested in 1m, 60cm,50cm , 40cm and smaller gauges . Build in scales from 1/6th to 1/24th. Also 1/32nd and 1/35th using 16.5mm track to represent 50cm and 60cm gauges.
http://www.rue-d-etropal.com

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Postby JeffSaxton » Mon Apr 22, 2013 5:06 pm

rue_d_etropal wrote:Look at the number of people saying they won't send to certain countries.


That I think is primarily due to the fact that some countries can be very hard to deal with in postal situations. You mail something only to have it disappear into that distant country's postal system, never to resurface.

I have noticed that some of the postage costs quoted from USA, Australia and indeed Germany have been extremely high, making me think they would prefer not to post abroad.


Again, this is a problem in dealing with the existing system. To ship overseas from the USA, one must physically go to the Post Office, stand on line, and fill out several customs forms and go through their process. Small businesses may not have the manpower to do so, and the Post Offices usually don't have extended hours, so the seller may have to take time out of their day to make a postal shipment.
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Postby rue_d_etropal » Mon Apr 22, 2013 7:21 pm

probably explains why people prefer to buy from China. Their post seems to be heavily subsidised, so that you often see stuff produced in countries such as Poland or Ukraine being sent from China, crazy.
Trouble is this makes some people think posting in Britain should be as cheap or cheaper.
I have noticed the postage being quoted from USA by some people has gone up a lot over past couple of years. That's nothing to do with form filling. I have also noticed one trader in USA many here in UK have dealt ith still has reasonable postage rates. Unfortunately other costs have risen not making prices as good as they ere a few years ago.
Simon Dawson
(Simon D.),
Narrow gauge Francophile interested in 1m, 60cm,50cm , 40cm and smaller gauges . Build in scales from 1/6th to 1/24th. Also 1/32nd and 1/35th using 16.5mm track to represent 50cm and 60cm gauges.
http://www.rue-d-etropal.com

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Postby KEG » Tue Apr 23, 2013 9:25 am

You can not blame Ebay for the postage fees or mail politics in different countries.

For some years it is no longer possible to use surface mail for goods from the USA to Europe. Air Mail is a lot more expensive. I don´t buy much from there anymore.

Being a private seller, I don´t care where I send the purchases as long as the buyer pays the insurance and registration fees. I have to go over to the post office anyway.

Have Fun

Juergen

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Postby More_Cats_Than_Sense » Thu Apr 25, 2013 5:37 pm

Just logged into my ebay account tonight and discovered that they've pushed through another 'update' that moves everything even further towards mobile and (un)social media users at the expense of desktop users :(

Plus they now want to link my paypal account with my ebay account so I "don't have to leave ebay in order to pay!". This is not something I want to do. If they make that mandatory then I think my days using ebay will be very nearly at an end.
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Postby rue_d_etropal » Thu Apr 25, 2013 6:18 pm

I had already noticed a security problem when connecting with paypal from ebay. Namely when you finished with paypal and returned to ebay it stayed logged in.
I can understand(?) why ebay are moving towards mobile, but suspect they don't realise how many customers they might lose, because of the changes.
Interestingly when I checked ebay France, it is still old format.
The other service I don't like the changes is hotmail, or should I call that outlook. Maybe they should have (out)looked before committing to switch. With hotmail, you could either use .com or .co.uk. Noticed that outlook.co.uk is a totally different , media, company. Suspect they are getting more hits these days. :lol:
Simon Dawson
(Simon D.),
Narrow gauge Francophile interested in 1m, 60cm,50cm , 40cm and smaller gauges . Build in scales from 1/6th to 1/24th. Also 1/32nd and 1/35th using 16.5mm track to represent 50cm and 60cm gauges.
http://www.rue-d-etropal.com


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