Pepper7 ?

A section for our lovely Gn15 manufacturers to plug their latest releases and for the rest of us to post our wish lists. Don't be shy.

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bandmbill
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Postby bandmbill » Fri Jan 24, 2014 6:26 pm

Order arrived - after looking at the parts for a few minutes out came the razor saw and Mordred became Lesdred (Lessdred won't look right) - shortened by about 2cm - going on a Bandai 8 wheel chassis.

Also have one of Howard's steam trams - don't ask.......

Thanks Steve for wonderful resin for me to mess up!
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Pepper7?

Postby howard jones » Sat Jan 25, 2014 7:40 am

HAVE to ask Bill ...is it one of my SM32 trams on a Millie chassis ?
( Haven't seen THAT for a few years ! )
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Postby bandmbill » Sat Jan 25, 2014 4:55 pm

Wrong Howard - this is one of Mr Martin's 09 delicacies!
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How mail order should work!

Postby Thorness » Sat Feb 01, 2014 8:25 pm

I sent an order to Smallbrook Studio on Wednesday and have received my parcel this morning - superb service!

After 5 months waiting for my order from Pepper7 I have cancelled it, however I will be surprised if the money gets refunded. I was told in September that my order would be sent in "the next couple of days" but since then I have not had any response to emails.

It is so long since the payment was made I don't imagine Paypal will be keen to make a refund.

This is all very frustrating and annoying.
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chris69
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!!!!

Postby chris69 » Sat Feb 01, 2014 8:30 pm

Next moth mine will be 2 years.....
What can one say????????????

But I am learning,NO MORE PAY PAL, credit card only. This way one can at least get the money back.

I am very disappointed that one of our community takes this so lightly and does not even respond to e mails......

Chris :( :( :( :( :( :( :(
It's my RR and it exists,in my mind!!!!!!!!

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rue_d_etropal
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Postby rue_d_etropal » Sun Feb 02, 2014 9:54 am

we all assume that when systems are set up nothing will no wrong. It only takes a broken computer, a lost disk, or too much work to stop things working properly. Assuming emails get through(not always the case) they need to be read, if they are an order, then details need to be recorded. There are plenty of places for info to be lost, especially when you are working alone. This is why many small operations would have help from someone, basically splitting working and secretarial duties. Without an extra person secretarial duties need to be automated and system run rigorously. Suspect this is where problems have arisen from.
Maybe someone should offer to help as it seems to be this part of operation that is having problems.
I ordered some wagons just before Christmas when this issue was raised again and I got them without any problem. This was the first time I had ordered anything from Steve, so he had to set up details from scratch, assuming he has some form of customer list.
Hopefully Steve will be at various exhibitions so can be talked to, in person.
Without Steve, Gn15 would not exist.
Simon Dawson
(Simon D.),
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http://www.rue-d-etropal.com

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Thorness
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Postby Thorness » Sun Feb 02, 2014 12:19 pm

rue_d_etropal wrote:Without Steve, Gn15 would not exist.


That is what makes it more annoying. Most layouts seem to have several of Steve's wagons, and as you say he is probably one of the main reasons Gn15 got off the ground. It will be sad if he is also the main reason for its demise.
Don

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rue_d_etropal
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Postby rue_d_etropal » Sun Feb 02, 2014 1:05 pm

I don't think Gn15 will die off that easily. I have just got my copy of the special Loco Revue magazine covering the RAMMA exhibition, and there were a few of us there from different parts of Europe.
Found one mis-print in the magazine, the plan for Hook Basin says Gm15 :lol: , does this mean we are being genetically modified.

The danger is this going toxic, and putting some people off this forum as it already has, not Gn15 itself, and we don't want that to happen. This is why we need to get this sorted. I think Steve needs help, even if he won't come out and ask for it.
First thing to do is find out what has gone wrong, possibly difficult if admin has gone to boot, so will need help. Secondly repair the damage, ie try and sort out missing orders, and thirdly put something in place to stop it happening again.
All groups and societies need someone who can work the back office. Usually a partner or friend of one of the members, quite often someone with no interest in the activity or hobby. Could be done online, although that might not solve everything.
Simon Dawson
(Simon D.),
Narrow gauge Francophile interested in 1m, 60cm,50cm , 40cm and smaller gauges . Build in scales from 1/6th to 1/24th. Also 1/32nd and 1/35th using 16.5mm track to represent 50cm and 60cm gauges.
http://www.rue-d-etropal.com

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Re: !!!!

Postby Klink » Fri Jun 13, 2014 1:08 am

chris69 wrote:Next moth mine will be 2 years.....
What can one say????????????

But I am learning,NO MORE PAY PAL, credit card only. This way one can at least get the money back.

I am very disappointed that one of our community takes this so lightly and does not even respond to e mails......

Chris :( :( :( :( :( :( :(


I ordered a few kits a year ago from Steve and have not heard anything from him in almost that long, PMs have not been answered.

That threw my layout plans into shambles. It would be nice to have it sorted.
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chris69
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Re!!!!!!!!!!!!!!!

Postby chris69 » Fri Jun 13, 2014 5:33 am

The worst part about this is the excuses, some by him and some by some members.
This is getting real old, in more ways than ......
Almost inclined to call it a kind of fraud.
In plain English THIS SUCKS big time!
Love to hear from him directly and get some ANSWER and not an other excuse or soft story. OR MY MONEY BACK for that matter.
My $$$$$ don't grow on trees. Retired guys, semi or full have to budget their expenses!

A not very happy CHRIS :cry: :cry: :cry: :cry: :cry:
It's my RR and it exists,in my mind!!!!!!!!

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Postby PeterH » Mon Jun 16, 2014 10:12 pm

I sympathise for those that have sent money and not received anything but broken promises and excuses.

In these days of email, electronic paper trails and electronic funds transfer, it would seem easy enough to right this situation if there was the motivation.
Peter

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rue_d_etropal
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Postby rue_d_etropal » Tue Jun 17, 2014 1:38 pm

The big problem these days is that we have become dependent on modern technology, and assume not only that it is 100% reliable, but that other parts of the system(non computer) run just as well.
Simon Dawson
(Simon D.),
Narrow gauge Francophile interested in 1m, 60cm,50cm , 40cm and smaller gauges . Build in scales from 1/6th to 1/24th. Also 1/32nd and 1/35th using 16.5mm track to represent 50cm and 60cm gauges.
http://www.rue-d-etropal.com

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chris69
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!!!

Postby chris69 » Tue Jun 17, 2014 3:27 pm

Well, the telephone has been around for a while now.
A verbal agreement reached after countless e mails.....
In my world: A Man a Word
Not more not less.
Best
Chris :roll: :roll: :roll: :lol: 8) :shock: :shock: :shock:
It's my RR and it exists,in my mind!!!!!!!!

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Postby steerngo » Tue Jun 17, 2014 4:56 pm

I spoke with steve on saturday and ordered some components and they arrived this morning, First class

ken

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Thorness
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Postby Thorness » Tue Jun 17, 2014 7:33 pm

My outlay to Steve was only about £25 but that is MY money.

In January this year lady in County Durham was jailed for 2 years for taking money and failing to supply the goods advertised. Although that was probably on a bigger scale than the Pepper7 issues the principal is exactly the same - fraud.

If you can't supply the orders then don't take the money!!
Don

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rue_d_etropal
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Postby rue_d_etropal » Tue Jun 17, 2014 8:17 pm

The Pepper7 site uses a paypal payment system. Without knowing how that sends orders onwards I would not want to comment further, but I don't think it is the best system for a manufacturer.
I really really want someone here who has known Steve for longer to find out what has happened. Having attempted to run a model shop in the past, I know what it is like on that side of the operation, and it really annoys me hen punters grumble about what models are available, and the way prices are going up but don't appreciate the investment shop owners have to make and the number of hours they have to put into running a specialist shop. No wonder number of small shops is declining. I am involved in cooperative movement and know that if people get together and open their wallets they can run such businesses, and it on't cost them much more than they already spend on their hobby.
Yes I know I have slightly sidetracked, but it is a similar position with specialist manufacturers, often working alone. The internet helps in some ways, but causes problems as well. I get the impression many just don't appreciate the problems of running a business on their own, and instead of grumbling should be helping the one person who was involved in getting Gn15 up and running.
Maybe its a part of modern(?) society(?) that we want everything but are not prepared to take responsibility.
I am lucky enough to be a member of a local model railway club, so encounter some of the same problems, face to face, but still can't get through some of the thick skulls that they can help, not just grumble.
This forum used to be a very friendly , pro-active place, but unfortunately something is going wrong, and negativity is causing some to leave. Don't look to blame someone else, the blame is here, and we should all question our part.
Simon Dawson
(Simon D.),
Narrow gauge Francophile interested in 1m, 60cm,50cm , 40cm and smaller gauges . Build in scales from 1/6th to 1/24th. Also 1/32nd and 1/35th using 16.5mm track to represent 50cm and 60cm gauges.
http://www.rue-d-etropal.com

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chris69
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Postby chris69 » Tue Jun 17, 2014 8:44 pm

steerngo wrote:I spoke with steve on saturday and ordered some components and they arrived this morning, First class

ken


Well, you are the lucky one
As to responsibility: Am a retired Ships Captain, know a bit about this.
NO blemish on my record in 25 + years.
And still, I am far from perfect!
As to my actions:
1) looked at the site
2) picked out the items (6 chassis)
3) paid using pay pal
4) waited....email....waited....email.....called....email...called.....email
RESULT: nothing in 2 years
And NO I don't bitch and haggle about price etc. There is a simple solution for this. If I think it is too expensive,I DO NOT BUY IT! Simple!
On this note, getting really tiered of all this.
Best
Chris 8) 8) 8) 8)
It's my RR and it exists,in my mind!!!!!!!!

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rue_d_etropal
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Postby rue_d_etropal » Tue Jun 17, 2014 10:05 pm

no-one seems to be taking in what I said. As someone who worked in IT, and had to sort out problems in systems, you can't presumet presume the system works perfectly just because it says its working.
Emails etc, do go missing, it only takes a small glitch in the system and when I first saw the paypal based system I thought that it could go wrong so easily. Nothing wrong in having paypal to transfer money, but order systems online need to do a lot more.
Last year I used another online manufacturer which used paypal to process order, and I had no idea if order had been received. Luckily I got the items I ordered, but I would prefer to use a better ordering system.
Trouble is , most of those running small companies with these poorly designed ordering systems, do not have the time or skills to build proper ordering systems.

For any orders from a long time ago I suspect there are too many breaks in the chain to sort it out now. Repeating the same comments about missing items will not help.
Not sure what the website looked like a couple of years ago, but if it was old one, it could have had problems in passing on info. I come across too many websites with message links which don't work.

And if instead of the negative threads that appeared here last year, someone had just listened, it might have been possible to find out what was going on.
Simon Dawson
(Simon D.),
Narrow gauge Francophile interested in 1m, 60cm,50cm , 40cm and smaller gauges . Build in scales from 1/6th to 1/24th. Also 1/32nd and 1/35th using 16.5mm track to represent 50cm and 60cm gauges.
http://www.rue-d-etropal.com

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chris69
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!!!

Postby chris69 » Tue Jun 17, 2014 10:41 pm

Verbal communication does not require IT.
Just command of the English language, like I said we spoke on the phone numerous times!
Not questioning you point, well take, just does not apply in my case.
Best
Chris
It's my RR and it exists,in my mind!!!!!!!!


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